Wednesday, December 22, 2010
Waiting
Some people hate the TSA. I personally think they do a pretty good job and have only one complaint, Why? Why do I have to get to the airport so dang early? TSA suggests you be at the airport 2 hours prior to your flight. This is so if everything goes wrong and you get stopped or delayed at every possible checkpoint, you can still make your flight. But what about the 5 out of 6 times when everything goes perfectly, or close to it? That’s my problem not theirs.
Last week, I was leaving Ontario, California. I left the hotel a couple of minutes late. Then the GPS would not accept the address to the car rental location. Okay, I can do this.
Once I calmed down and started moving, and thanks in a great part to some well-placed signage, I made it in just a few minutes. At the car drop off, I got directions to the airport shuttle and, less than 8 minutes later, I was walking through the terminal, looking for some place to kill almost two full hours. But that was my problem, not theirs.
I survived and got some important work done but couldn’t help thinking about how I could still be laying in my comfortable hotel bed, sleeping. Again, my problem.
When I was younger, and there was no TSA and you kept your shoes and belt on when you passed through security, I would get to the airport 30 minutes or less before the departure time. Never once did I miss a flight (though one time I did cause a friend to miss a flight).
I’m not as young and carefree as I was then. When the TSA says 2 hours, I do what they say. For now I’m obeying this rule and spending some time sitting, and working, and writing, and thinking in air terminals. It’s not a terrible problem.
Monday, December 13, 2010
First Class
Last week I flew to Chicago in style; Non-stop and first class all the way, baby. I was living large with the heavy hitters on the front of the plane; Full meal service, hot towel to clean my soiled hands, and, best of all, leg room, ah, leg room.
This week I’m riding in the cargo hold with the rest of humanity.
I haven’t flown with this particular airline since Nancy and I were just married. I remember showing her how to use her elbows, like Carl Malone used to, by holding them out to the sides and roll-jabbing them slowly but decidedly from side to side.
I can see already, sitting here in the terminal, that flying with this airline is still not going to work for me. I know I’m hard to please, but this seems ridiculous; Hundreds of people crammed at the furthest end of the airport terminal, waiting to stand in line - by their assigned number - so they can be crammed into a full airplane.
Contrast this with leaving Chicago’s O’Hare Airport on Friday afternoon where, with a priority seating pass, I was the first person on and off of the plane. Not that this is normal for me; normally I don’t travel this much. And when I do, I usually drive. But, this time I got lucky and found a little trick that allowed me, for a mere $5 per ticket, to upgrade from cabin class to first class. I had no idea I had stumbled onto such an amazing find until I was sitting on the plane. Oh, it was glorious. And, sadly, I fear, for the rest of my life, it will make flying any other way a sad and sorry, counterfeit, experience. Now I know better. This isn’t always a good thing.
Labels:
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Wednesday, October 20, 2010
For Hire!
It's over.
I found out about two weeks ago that my time at Fieldstone Homes was at an end. 12 years of sweat, of tears, and yes, blood too, gone. They gave me a week to clean things up and pass of the critical information. My department has now been completely eliminated.
I'm okay though. It's been a great run and I'm thankful for the 12 good years I had. Now I'm excited for new opportunities.
I've been on the hunt now for about a week and have seen some success. Two good interviews and lots of support from friends.
My biggest concern is that there are only about three or four jobs like mine in the market. So I'll need to focus on my skills and abilities, my history and my potential more than what my job title has been for the last six years.
Here's my resume. It's an odd post, but its what I'm focused on these days.
Clark Graff
Summary
Construction Professional with extensive experience in residential home building and warranty management.
Worked for several small to mid-sized, privately held, homebuilding companies.
Strengths include: problem solving, eye for detail, cost containment, and systems streamlining.
Experience
Fieldstone Homes
Warranty/Customer Service Manager 2004 to 2010
Responsible for win/win resolution of all homeowner complaints. Also responsible for department budgets.
- Reduced yearly cost per home from $620 to $280 in three years.
- Cut request for service cycle time from 14 to 8 working days.
- Improved customer satisfaction rating from 90% to 98%.
- Trained and developed strong warranty team over three year period.
- Introduced time and cost saving procedures later implemented by entire division.
Customer Service Representative 1998 to 2004
Responsible for maintaining customer satisfaction rating and keeping within allotted budget. Managed homeowner requests for service for multiple subdivisions. Scheduled and supervised subcontractors making repairs.
- Implemented computer and quality control systems.
Shadow Mountain Furniture Company
Co-owner / Production & Office Manager 1997 to 1998
Managed production, scheduling, quality control and delivery of furniture and wood railing products.
Responsible for bookkeeping, contract bidding, research, design and development of new ideas.
- Managed the construction and delivery of $900,000 in product over two years.
- Participated in business planning and forecasting.
- Supervised 10 craftsmen and 2 office staff.
Augusta WoodWorks
Owner/Operator 1996 to 1997
Managed company, bookkeeping and construction of custom furniture, as well as sales, estimating and bidding of contracts. Concentrated efforts directed toward craftsmanship and customer satisfaction.
McArthur Homes
Field Superintendent 1995 to 1996
Responsible for all scheduling related to subcontractors, suppliers, and inspectors. Supervised construction and quality control of new homes. Managed customer service related to neighborhood.
Education
Salt Lake Community College - Studied Business Administration & Construction Management. 1992 to 1996
Spencer Real Estate School - Passed State of Utah Real Estate Exam 1995
Other Interests
- Boy Scouts of America Woodbadge Certified 2010
- Recipient of the National Philanthropy Day Heart and Hands Award 2003
- LDS Church Service Missionary, Chicago, Illinois 1989 to 1991
- Interests: writing, photography, architecture, woodworking
Labels:
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Saturday, September 11, 2010
I Remember
In September of 2007, I took a few days off of work. I was going to stay home with my three younger children while my wife, Nancy and our oldest daughter went out of town together. The three days happened to be the 10th, 11th and 12th.
On the morning of September 11, 2007, still in my pajamas, I went out to the garage to pull out the flag. I slowly unrolled it from around the pole and put it out for the day. As I came back into the house I thought, "Six years today."
With that single thought, the flood gate of memory was torn completely away. Vivid thoughts of that morning rushed through my mind. Intense feelings of fear and surprise soon gave way to the familiar anger, pain, sorrow and frustration I had felt then. The overwhelming immensity of the whole thing, the rush of Patriotic Pride, the freshly minted brotherhood of a nation, and the frustration of a strong political stalemate. Each emotion came, one after another as the pounding waves of memory washed over me.
Back in the house my children played together in the next room while I sat for few minutes and remembered.
My mom can tell you exactly what she was doing on the day she heard JFK had been shot. She was a Junior in High School. She can remember in full color detail what she was wearing, what class she was in, who was there with her.
Her own mother remembers a December afternoon in 1941 with the same clarity and vividness.
On the morning of September 11, 2001, I was at home in the backyard. It was a Tuesday. I had gotten up early to work on a playhouse for my children, a project that had consumed my evenings and mornings all summer. The radio was on.
One of the strongest memories I have is of listening to the details of the morning unfold on the radio. The first tower had been hit, then the second. The Pentagon was next. Then there was an airplane accident in Pennsylvania. No one would say they were connected events, but it was so obvious that it made me angry. The speculation, the bad information, the contradictory statements, the confusion. It all made me more and more angry. Finally, in a moment of childlike frustration, I yelled at the radio. I wanted them to just shut up. "Stop it," I yelled. "Shut up! Just shut up."
I kept wondering what was next. How big was the attack? How soon until the attacks covered the country?
Fighter jets kept flying over my normally quiet neighborhood and every time I would think, "Here we go." It seems silly to me now, but I really thought the first four crashes, in fairly rapid succession, were just the beginning. I thought the attacks would reach every major city and eventually even this small, out-of-the-way, city would be hit.
Of course this was not to be. And I was naive to think such a huge nation-wide plan could be pulled off.
Naive. A fitting word that perfectly described our beloved nation before that morning. We had no idea of what was out there. We thought we were untouchable - no, we were untouchable. Who could hurt America? And more than that, why would they want to? But who cares if they want to hurt us, we thought, they can't touch us. This is America.
I think it's good to remember these things. I think as a nation we are forgetting too much too soon. I think we need to talk about it more. We need to feel it again. We need to remember anew the pain and the pride and the anger and the unity we felt then.
So that morning, six years after September 11, home from work for a day with my children, outside of the rush of a typical week day, I sat, I remembered and I wrote. I sent my thoughts to a few friends and, within an hour, many had responded with their own memories. By the end of the day I had a good collection of memories from friends and acquaintances across the nation.
Since then I have asked many more to share their memories of that morning, that day, that month of September 2001. Something about me asking them to share their ideas has opened that same flood gate for many other people. Americans want to remember September 11, 2001. And they want to share those memories with anyone who will listen.
How about you? What are your strongest memories of September 11? If you care to share, I would love to hear your thoughts and memories. Please click the link to find a place to share your story. Remembering September 11.
Clark
Friday, September 10, 2010
The Chickens Have a Home
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| Except for the roof and some of the wire, almost all the materials were reclaimed. The nesting box door is an old one I have been storing for 10 years or more. The trim was wood from old pallets. |
Our oldest daughter came home one day early this summer with three baby chickens. No warning, no permission, just, here they are. Okay, now what? Fortunately there are lots of people out there that love to share information about chickens. We found websites and lots of books on the subject and after a while had a plan drawn up for a chicken coop.
In the mean time, we lost one chicken to the neighbors dog. We then went to buy a couple more and came home with five. Two of those died from unknown causes and were also replaced. The last death was a tiny little cute chick named Pepper. Nancy held her and softly rubbed her as she took her last breath. The girls buried her on the side of the house near the others. For several days afterword, they would scatter fresh flower petals on the spot.
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| The little boys checking things out |
It took me about 40 days of consistent work to get the coop completed, but its finally done and the chickens moved in earlier in the week. Here are a few photos of the finished product.
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| Looking in the front door. The green window trim was from an old army crate. |
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| The older kids checking out the spacious interior and vaulted ceilings |
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| Looking in one of the windows, salvaged from my dads house when his were replaced |
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| Mr. checking out the new pad |
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| Someday the middle child will be a Veterinarian |
Vaulted ceilings, spacious interiors, three bedrooms, lighted, heated, passively cooled, open, airy, lots of natural light, and daily maid services to boot. Makes you almost wish you were a chicken yourself.
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| The finished product |
Wednesday, September 8, 2010
Grandpa Kyle
I'm still occasionally migrating posts from my blog that is no more. This one was first posted June 25, 2009.
Today I happened to drive past the cemetery where my grandfather is buried. I haven’t been there since the funeral, now almost 18 months ago. I’ve thought a lot about him lately, nothing in particular, just random memories and stories. I decided to pull in and spend a minute.
For the past few weeks, I’ve toyed with the idea of posting the talk I gave at his funeral. In the end, I decided to wait until one of the two dates on his headstone. As I stood there at his graveside and thought for a few minutes about this man, I figured today was as good a time as any.
Kyle Ballard Sorensen
December 1, 1922 - January 11, 2008
Hello, for the benefit of those of you who don't know me, my name is Clark K Y L E Graff. I am the oldest of Kyle and Leone's grandchildren. My mother, Kyleen, was also named after her dad. Accordingly, she often refers to herself as his oldest son. I too have followed this family tradition by giving my oldest child the middle name of Kylee.
This past week, I have reflected often on the intertwining of each of our lives. Each of us share strands that bind us together. These shared ties and strands may include: a family name, common ancestors, or a common faith in Jesus Christ and His restored Gospel. In this group there are many of these intertwining strands. Today we celebrate the life of Kyle Sorensen, a man known and loved by each of us, whose life connects us and brings us all together today.
One of the first of the many ties, binding my heart to my grandfather, happened when I was 19 years old. My family was living in Reno, Nevada and Grandma and Grandpa drove out for my mission farewell. Later that night, I was set apart as a missionary and entrusted to the care of my Grandparents, who drove me the next day to Salt Lake City. The way things worked out, I ended up spending about 10 days with Grandma and Grandpa before entering the MTC. I assure you, Grandpa took his role as my first companion VERY seriously. By the time I got to the MTC, I was thrilled to get a rest from all the studying.
During this same ten days before my mission, I needed to buy some white dress shirts and a pair of dress shoes. Grandpa volunteered to take me on what ended up being one of the longest days of my life. We must have hit every men's clothing store in all of the downtown area. We shopped all day and bought nothing. Just when I had given up, Grandpa causally suggested we stop by Mr. Macs.
While I tried on shirts, Grandpa went to work on the salesman. "Now, if we buy five of these shirts, what type of discount will you offer? What if we buy seven? What's your best price on this pair of shoes? How about this pair? How about this? How about that? What if we pay with cash?" And so on. He was relentless. I was amazed.
By the time we were finally ready to go, the salesman's smile looked a little unnatural. He gave us the grand total, including the discount Grandpa had already negotiated.
Grandpa replied with a simple question, "Is Mac here?"
Is Mac here? I had no idea there was even a real Mac.
The clerk looked back at him, paused, and affirmed that Mac was indeed in the store.
"Tell him, Kyle Sorensen is here."
"Holy cow," I thought in amazement, "he is not done making deals yet." Forcing back a smile, I stared at my grandpa. He quickly smiled back at me and turned to watch as the salesman headed toward the back of the store.
The clerk was gone about a minute. He stepped to the counter with a pleased smile on his face and announced an additional 10% off. "My grandpa was a hero!" Happy as could be, I pulled open my wallet.
Never taking his gaze from the salesman's eye, my grandpa reached over to me and put his hand over my open wallet. He then repeated his last sentence, only, this time he carefully emphasized the two, most important words.
"Tell him, K y l e S o r e n s e n is here." He was cool and collected. I about fell over.
The clerk was clearly flustered. He paused, looked down, took a deep breath, and nodded. Without a word he again headed to the back of the store.
After what seemed an hour, the salesman returned, the forced smile again on his face. "Twenty-five percent?" He was both making a statement and asking a question. My grandfather paused thoughtfully, and nodded his approval. The clerk relaxed a little. And I quickly handed over the money.
As the clerk handed me the change, I glanced up at my grandpa. He had a look I had never seen before. His head was high, his gaze firm. A very pleased expression had washed over his face. His eyes were full of satisfaction, pride, and a hint of delight. Together, Kyle Sorensen and I slowly walked from the store.
There were many qualities that made him a great negotiator and salesman. But, some of these same qualities often made it difficult to get to know and love him. In fact, I was pretty nervous around him for most of my childhood. For me this started to change when I was in high school. I was about 17 when I made my first unannounced visit to my grandparents’ home. Through the years and the many visits that followed, I have come to think of my grandparents as friends, and, especially my grandpa, as a mentor. I could always count on him to listen and to understand me, and also to share his wise and sound advice. Sitting on the living room couch, with Grandma between us, a big bowl of ice cream on each of our laps, he would advise me on matters such as education, car purchases, marriage, business, church callings, and life in general. The advice was always good and their support was something I could always count on.
It was also through these visits that I discovered that, like many people in this family, I am a lot like my grandpa. Through the years, as I have explored the similarities between our personality types, I have learned much, not only about myself, but also about this man who has had, and will continue to have, so much influence on my life. Because I am like him in many ways, it gives me insight regarding things he wasn’t good at showing.
Yes, he was tough and demanding, sometimes distant, and cold. Yes, he always expected nothing less than perfection from himself and from those around him. But, there were also times when he could be loving and even gentle, and at times would say or do something that made me realize he had very strong feelings for his family and for his Savior.
Now, this softer side did not show itself very often. It was always a bit of a surprise, but, it was always welcome, and insightful. Some of these experiences include: seeing him once sneak a kiss from Grandma, when he thought no one was looking. My own children have fond memories of giggling and laughing as he hugged and tickled them. Others for me were when he, more than once, caught Jake and me digging a huge hole in the back yard and came out, not to reprimand, but to offer engineering advice and ask if we had the correct tools for the job.
And my grandpa had lots of tools. More tools than most men could ever need. He loved his tools. But, I think he really enjoyed giving them away as well. One or two at a time, he gave them, through the years, as gifts to his visiting sons, grandsons and neighbors.
The day he died, it had snowed at my house. After hearing the news, I came home and decided to clear some of the snow off our back deck. Looking to the spot where I keep the snow shovels, I found two there, one with the name "Sorensen" the other with the initials "KBS" engraved on them. Two, old, metal shovels that once belonged to him, that now belong to me. Two simple ties that bind him to me. I grabbed one and got to work. I shoveled, and thought about my grandpa and some of the many other ties that bind me to him. I would like to share two more of them with you.
When I went to the Temple for the first time, it was my Grandfather who sat beside me. He was my escort, my teacher, my helper, my example. Grandma was also there, and after the session, in the Celestial Room, the three of us talked quietly near the stairs. Grandpa bore his testimony to me there, weeping openly as he spoke of the Savior. I always knew he believed, but I did not know until then how strong his feelings were. This experience, this memory, this tie between us has stayed with me all these years, and I hope to never forget it.
Another of these moments, that ties me to him, happened just two weeks ago. I went to see him in the hospital. He was looking pretty rough. Not only that, he was talking and talking, but not really saying anything. I could understand most of his words but none of the words made sense when used together. I pretended to understand and, as best as I could, answered what seemed to be questions. He was very agitated and frustrated. He was telling me something, but I couldn’t tell what it was. Three separate times I told him I was going now, and headed for the door. But, so urgent was the tone of his speech, each time I came back again to his side. His rambling continued with gestures toward the door or the television or whatever else happened to be directly in front of him at the time.
I'm quite sure he had no idea who I was. In fact, I'm not sure he even knew where or who he was. But one thing he did know, one thing he was willing and ready to share with any person who would listen. That thing was his testimony.
And, it was then, there in the hospital, when it happened. Three words. Unmistakable. Clear, and full of meaning. "Church is true," he said, and was again immediately rambling on and on about nothing in particular.
So, while he physically seemed unsure or unaware, deep down, spiritually he knew exactly who he was. Kyle Sorensen was a member of the Church of Jesus Christ of Latter-day Saints. My grandfather was, is and will always be a disciple of Him who's church he belonged to.
No, my grandfather was not a perfect man. But he deeply loved and faithfully served that One who is perfect. Countless hours of my grandfather’s life have been spent studying, writing, praying about and researching topics related to his religion.
There is a verse of scripture in Moroni, chapter ten, in the Book of Mormon, which I think is applicable here. Verse 32 invites us to . . . come unto Christ, and be perfected in him . . . and if [we] . . . deny [ourselves] of all ungodliness, and love God with all [our] might, mind and strength, then is his grace sufficient for [each of us]. The scripture continues by saying, "that by his grace ye may be perfect in Christ; and if by the grace of God ye are perfect in Christ, ye can in nowise deny the power of God."
I am so thankful for this man I call Grandpa. I am thankful for his life, his friendship, his help, his advice, his leadership, his example and his love toward me and my family. Above all of these, his personal testimony, shared with me on several occasions, ties us firmly together and is of far more worth than anything else he ever did for me or gave to me.
Through the years there will be many, many opportunities for me to remember my own connections to this man. Perhaps someday I will actually need a two foot long monkey wrench and find his initials engraved on it. Or maybe I will be self-consciously and ineffectively backing out of an extremely difficult driveway, or shoveling an extra 6" of snow off the grass at my house, instead of just stopping at the edge of the concrete. No matter the connection to my grandfather, I will think of the man I am named after and I will know that he was a believer, a true disciple of our Savior, Jesus Christ.
_ _ _
My Grandpa Sorensen was my mentor, my cheerleader, my sounding board and my friend. Today I realized I will miss him more than I thought I would.
When I got home, the kids were playing a game on the computer. It was a simple game, with a bottle tied to the end of a balloon. As the balloon floated up into the sky, it pulled the bottle past flowers, floating in the air along the way. The goal was to collect as many flowers as possible. The game ended when the balloon slowed, and the bottle, now heavy with the collected bouquet, rested gently next to a gate, high up in the heavens. A small gift for someone who now lives there.
Saturday, August 21, 2010
The Links
One of the last jobs I had while still in college was as a construction superintendent for a small semi-custom homebuilder. The company was run by three brothers and their dad. Each had very different skills and aptitudes that seamlessly harmonized with one another. This was a well-run business and I was fortunate to work there for a time.
My job involved building houses in a small subdivision of about 40 or 45 lots called, The Links. Never much of a golfer, it took me a while to make the connection between the name of the subdivision and the golf course directly behind the neighborhood.
My boss was one of the three brothers. He was the technically-minded contractor of the team, a man’s man, intense, highly motivated, and obsessed with the details. I didn’t like him. Maybe I could have liked him if he wasn’t my boss, but he was, and things there didn’t work out well for me.
Being a superintendent is a tough job. You are responsible for building several homes at the same time, managing the schedule, and working with a million variables like subcontractors, homeowners and the always changing weather. At the time, the job proved to be too much for me, and my boss began micromanaging my every move. Even today, the memory of his truck, pulling slowly into the neighborhood, its lights peering eerily through the hazy calm of early morning, still conjures up thoughts of a bad, low budget, horror film.
I can’t blame anyone but myself for the way things turned out. They took a chance on a young and untested superintendent, and I just wasn’t ready for the job. All too soon, that fact became painfully evident to everyone involved. In time, he asked me to move on.
Even now, 10 or 15 years later, I think about that place all the time. Not so much about my old boss, but more about the little things that happened while I was there, the people I worked with, and the things I did. As examples, I include just two of the most recent memories from this past week.
Saturday, while I was roofing a small shed with my son. I told him about a roofer I once knew, who could hand-nail shingles almost as fast as someone using a nail gun. He could pound a nail with two hits of his heavy hammer, and then have another nail in place, ready to be pounded, all in about a second. In his left hand he held as many nails as he could manage. His fingers would quickly roll one nail into place, where the first strike of the hammer would tap it down. Immediately this hand would pull away and begin rolling the next nail into place as the hammer came crashing down to finish off the first nail. By then, held loosely between the calloused fingers of his left hand, he would have another nail ready to be started. The memory of the dull, thudding sounds, coming from somewhere in the neighborhood, “bam, BAM . . . bam, BAM . . . bam, BAM . . .,” rings even today like music in my memory.
Also recently, I was telling some friends about how I would often have to take cover when a stray golf ball would fly unexpectedly over a house and into the street. This last memory came just a few days ago, after I got invited to attend a golf tournament for work.
The tournament was today. I haven’t golfed for a couple years and was kind of rusty. The memory of stray golf balls again found its way into my consciousness, only it was me now who was pounding them out of bounds. Fortunately for my team, the format we played was to move to, and hit from the best ball of each shot. So even though I was the weak link on the team, no one suffered too badly.
Even with that, and a couple strong players on my team, we still ended up with the highest score of all the 36 teams. As we handed in our score card, with teams still coming in off the course, the man who took the card read it and said, “Oh, you will be getting a prize for this one.”
It was there in the clubhouse, waiting in line for lunch, that I saw him, my old boss, from years ago. He looked exactly the same: tall, blonde, confident, smiling, and loud. He was talking with some friends, and I decided not to interrupt. After the lunch and awards, I caught up with him and shook his hand. I reminded him of my name and said I had worked for him a few years ago. We briefly caught up and then talked for a few minutes about nothing in particular. In the conversation, I mentioned something about him letting me go. He stopped me and kindly said he didn’t let me go, but, “encouraged me to find other work in another field.” We both laughed.
Near the end of the conversation, I mentioned his old truck, “the one with the yellow lights on top of the cab.”
“My old Dodge!” he beamed, turning to the man standing next to him.
“Yes,” I affirmed. “For several years after I left your company, whenever I saw a truck like that one, I would get the hugest knot in my stomach.”
He looked surprised. “My old truck wasn’t that bad, was it?”
I laughed. He laughed. His friend laughed. I don’t remember him having such a quick sense of humor.
He then asked me, with real interest, “We didn’t part ways so terribly, did we?”
Standing there in the clubhouse, with this man I once hoped I’d never have to see again, I realized I’d finally dealt with the pain. Somewhere along the way, I had reconciled the frustration of that episode of my life. I had put the past behind me. I had forgiven. And now I can forget.
“No,” I lied, “No, of course not.”
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