It's over.
I found out about two weeks ago that my time at Fieldstone Homes was at an end. 12 years of sweat, of tears, and yes, blood too, gone. They gave me a week to clean things up and pass of the critical information. My department has now been completely eliminated.
I'm okay though. It's been a great run and I'm thankful for the 12 good years I had. Now I'm excited for new opportunities.
I've been on the hunt now for about a week and have seen some success. Two good interviews and lots of support from friends.
My biggest concern is that there are only about three or four jobs like mine in the market. So I'll need to focus on my skills and abilities, my history and my potential more than what my job title has been for the last six years.
Here's my resume. It's an odd post, but its what I'm focused on these days.
Clark Graff
Summary
Construction Professional with extensive experience in residential home building and warranty management.
Worked for several small to mid-sized, privately held, homebuilding companies.
Strengths include: problem solving, eye for detail, cost containment, and systems streamlining.
Experience
Fieldstone Homes
Warranty/Customer Service Manager 2004 to 2010
Responsible for win/win resolution of all homeowner complaints. Also responsible for department budgets.
- Reduced yearly cost per home from $620 to $280 in three years.
- Cut request for service cycle time from 14 to 8 working days.
- Improved customer satisfaction rating from 90% to 98%.
- Trained and developed strong warranty team over three year period.
- Introduced time and cost saving procedures later implemented by entire division.
Customer Service Representative 1998 to 2004
Responsible for maintaining customer satisfaction rating and keeping within allotted budget. Managed homeowner requests for service for multiple subdivisions. Scheduled and supervised subcontractors making repairs.
- Implemented computer and quality control systems.
Shadow Mountain Furniture Company
Co-owner / Production & Office Manager 1997 to 1998
Managed production, scheduling, quality control and delivery of furniture and wood railing products.
Responsible for bookkeeping, contract bidding, research, design and development of new ideas.
- Managed the construction and delivery of $900,000 in product over two years.
- Participated in business planning and forecasting.
- Supervised 10 craftsmen and 2 office staff.
Augusta WoodWorks
Owner/Operator 1996 to 1997
Managed company, bookkeeping and construction of custom furniture, as well as sales, estimating and bidding of contracts. Concentrated efforts directed toward craftsmanship and customer satisfaction.
McArthur Homes
Field Superintendent 1995 to 1996
Responsible for all scheduling related to subcontractors, suppliers, and inspectors. Supervised construction and quality control of new homes. Managed customer service related to neighborhood.
Education
Salt Lake Community College - Studied Business Administration & Construction Management. 1992 to 1996
Spencer Real Estate School - Passed State of Utah Real Estate Exam 1995
Other Interests
- Boy Scouts of America Woodbadge Certified 2010
- Recipient of the National Philanthropy Day Heart and Hands Award 2003
- LDS Church Service Missionary, Chicago, Illinois 1989 to 1991
- Interests: writing, photography, architecture, woodworking
